Casino Superlines is one of the online casinos belonging to the company Equinox Dynamic N.V. This platform is affiliated to the marketing group RockSolid, who is also responsible for marketing at OrientXpress Casino. Our Casino Superlines reviews and feedback from Canadian-speaking players.
Games, reliability and Superlines casino reviews
Canadian players needed freshness. Casino Superlines brings them some.
The platform appeared in the spring of 2017 and has yet to prove itself. That said, he is the little brother of OrientXpress casino, and it is therefore without too much suspicion that some of the players on our team agree to open an account at Superlines casino..
The registration form is short and simple. There is even a window of Live Chat available (in blue at the top, on the right).
The home page and the promotions drop-down menu are big and pretty cash. The explanations have at least the merit of being clear and (very) visible. We appreciate the concern for transparency towards us: many links redirect to the General Conditions of the site.
Strangely, the games menu is not accessible in the top main menu, but just below the promos displayed on the home page. Searching by game type is a bit too simplistic for our taste, but at least it is possible to search for slot machines by game publisher name. Surprise, all the popular providers are there: NetEnt, Betsoft, NextGen, Amaya, ELK as well as the new ones like GameArt that we are just starting to appreciate.
When it comes to table games, the choice is limited but there is everything (Premium, Microphone or Zero Spin Roulette, Blackjack Switch and Surrender, Caribbean and Casino Hold'em Poker, as well as video poker games and scratch cards.
Assistance and Payments
We can count on a perfect availability of assistance to Canadian players and other nationalities. The speakers are indeed available in H24 on online chat or by phone. There is even a Frequently Asked Questions section (in Canadian) available on the site..
No need to be registered with Superlines to be able to speak to a customer service agent. Indeed, to have tested the casino before and after registration, we confirm that the reactivity is there (between 1 and 3 minutes of waiting) whatever the question asked. In addition, the answer given is relevant, although a little light (promotional conditions missing on several occasions).
On the other hand, in case of bug on a game (what happened on this site), the eternal checking cookies / internet cache / browser will be imposed on you. So be sure to test the games on browers different, to have your updates done and your cookies cleaned before hoping for help to technical support.
Question payout of winnings, in our opinion Superlines casino can better do that 5 working days (average). For an online casino born in 2017, we expected a slightly better organized platform in terms of the withdrawal verification process..
Not that it is not secure, quite the contrary (SSL 128-bit, secure https page, etc), but the excuse of extensive verification of supporting documentation provided by the winning player is simply far too common. So while waiting for the casino to change discs, expect a maximum of 10 days waiting for a withdrawal by cb. A little less for bank transfers (24 for e-wallets).
Superlines casino bonus
We might as well warn you right away, most of them disappointed us, for example the wagering requirements that were difficult to meet before being able to withdraw a gain made on the table games and of video poker.
Here are the rulesdeposit bonus offer Casino Superlines to remember:
- Welcome bonus and bonus on deposits: applicable on all games (except in live)
- Wagering requirements to be met before you can withdraw a win on slot machines: 45x the bonus amount
- The maximum authorized amount of a bonus money withdrawal: 20x the deposit amount
- Player account inactive for 15 days: possibility of bonus cancellation
- Minimum deposit: 20 $
No Deposit Bonus
If free spins, no deposit bonus or free are allocated to you, also know that:
- The sum of winnings from no deposit bonus is limited to $ 100
- Minimum deposit requirement in order to be able to cash out winnings from no deposit bonuses: 50 $ after receiving the free bonus or the free spins (4 days validity).
- Wagering requirements to be met before you can withdraw a win on slot machines: 60x the bonus amount + the deposit amount
Payout and last Superlines casino notice
The payout to Superlines casino is audited by the Gaming Laboratories International, therefore the fairness of the games is well and truly tested and proven. A random number generator (RNG) is also used, itself is also tested by an independent body.
Since this platform is very new, we have not been able to collect many testimonials to give a definitive Superlines casino review. Here is what we hear from players around the world and our team:
- Excellent casino games offer
- Mobile compatibility
- Assistance to players 7/7 24 hours a day
- Equity and parity verified
- SSL data security
- Too long payment deadlines
- Games inaccessible from several countries (including Canada)
- Bugs on slot machines resolved late